Refund and Returns Policy

Estimated read time 3 min read
Estimated read time 3 min read

Refund and Returns Policy

Last Updated: January 13, 2024

Thank you for shopping at Chaewala.com. We appreciate your business and strive to provide you with the best quality products and excellent customer service. However, we understand that there may be instances where you need to return a product or seek a refund. Please read our policy below for information on how to proceed.

Returns

We gladly accept returns within 7 days from the date of purchase or the parcel received at your home. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging or packed in a good box. The return shipping cost is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

To initiate a return, please follow these steps:

  1. Contact our customer support team at price723@gmail.com with your order number and details about the product you would like to return. You can call or WhatsApp 0092-333-1695227
  2. Our customer support team will provide you with a return authorization and instructions on where to send the product.
  3. Pack the item securely and ship it to the address provided by our customer support team.

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.

Refunds

If you are not satisfied with your purchase and would like a refund, please contact our customer support team within 2 days from the date of purchase or the shipment received at your given address. To be eligible for a refund, the item must be in its original condition and packaging or packed in a good box. 

To request a refund, please follow these steps:

  1. Contact our customer support team at price723@gmail.com with your order number and details about the product you would like to refund.  You can call or WhatsApp 0092-333-1695227
  2. Our customer support team will provide you with instructions on where to send the product.

Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days subject to availability or on backorder.

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact our customer support team at price723@gmail.com with your order number and details about the issue. We will provide you with instructions on how to proceed with the exchange. You can call or WhatsApp 0092-333-1695227

Non-returnable items

Certain items are non-returnable, including:

  • Perishable goods such as tea leaves.
  • Gift cards.

Contact Us

If you have any questions about our refund and return policy, please contact us at price723@gmail.com.

Chaewala.com reserves the right to update or modify this policy at any time without prior notice. Please check this page periodically for any changes. Refund and Returns Policy.

Related Pages

  • Privacy Policy
  • Affiliate Disclosure
  • Disclaimer

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